We are seeking a dynamic and experienced Polish Market VIP Account Manager to join our team. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value customers within the Polish markets. Your primary responsibility will be to deliver exceptional customer service, build lasting relationships, and provide tailored experiences to ensure the loyalty and satisfaction of our VIP customers in the Polish region.

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✅ Requirements:  
✔️ 2+ years’ experience in the Gambling business
✔️ 1+ experience in portfolio managing
✔️ Being able to search and find solutions to customers’ issues
✔️ Be patient & have negotiation skills
✔️ Comprehension of Casino, Sportsbook and Live Casino products
✔️ Native/Fluent Polish Language,
✔️ Good English Language Skills
✔️ Multitasking,
✔️ Time-managing,
✔️ Proactiveness,
✔️ Flexibility,

✅Responsibilities: 
✔️ Able to analyze customers’ behaviour and keep a personalized relationship with VIP clients, therefore meeting their needs
✔️ Being able to search and find solutions to customers’ issues
✔️ Monitor customers’ performance & behaviour in order to evaluate bonus crediting
✔️ Ensure that products’ compliance is being followed according to relevant regulations

✅Desired features
✔️ Ability to think outside the box
✔️ Sales-driven and motivated to achieve monthly targets
✔️ Stand for working independently

✅We offer excellent benefits, including but not limited to:

✔️Official employment 
✔️20 workdays of paid vacation
✔️Friendly team
✔️Sunny, spacious office
✔️Lots of opportunities for education and development within the company.

⏰ Full-time, in-house, standard business hours. 
💵 Competitive salary
🏡 Office - Bulgaria, Sofia or Limassol, Cyprus.